Refund&Return Policy

Refund & Returns:

You have 14 days from receiving your goods to notify us if you would like to return  goods ordered. You then have 14 days from notifying us to return the goods.

Please notify us via our chat online for our shipping address please also include your order number inside the parcel. It’s important to note that shipping costs are not covered by The Lash Hause when sent back, so we suggest using your local post office for the best service and tracking ID.

Due to hygiene reasons all products must be returned in its original/ unopened packaging. We will not refund any goods that have been opened, items must be returned with seal intact. Glues and liquids are non refundable or exchangeable due to hygiene reason.

In the event that a product received is faulty or damaged we can of course exchange or refund this for you. You must notify us within 28 days of receipt we can then send a returns label and once the return is received, inspected and deemed faulty we can then either issue a refund or exchange.

Any FREE or SALE products received along with our with our BUY 4 GET 1 FREE and our 5 for £5 offers are non refundable or exchangeable. 

Clearance as per description when ordering are non refundable or exchangeable. Items brought in our sale are non refundable.

Orders purchased with a gift card are non refundable.

We cannot accept returns on sale items or gift cards.

For any order issues, return details including shipping address please contact us via our chat option on our website